Client service and payment issues
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In this episode of The Hustle Podcast, host Justin Harrison talks with Warren, a small business owner from Pietermaritzburg, about managing customer dissatisfaction and cash-on-delivery (COD) payment problems.
Key strategies discussed include managing customer expectations through proactive communication, considering rejecting non-viable jobs to preserve the business's reputation and under-promising to over-deliver.
The episode also touches on dealing with corporate customers who delay payments, strategies for COD businesses, and the concept of potentially 'firing' customers who consistently fail to pay on time.
00:00 Introduction to The Hustle Podcast
00:31 Navigating customer dissatisfaction and expectation management
02:45 The COD conundrum: ensuring prompt payment
06:01 Streamlining invoicing and payment processes
07:16 Dealing with corporate customers and late payments
09:31 Wrapping up and staying motivated
Key strategies discussed include managing customer expectations through proactive communication, considering rejecting non-viable jobs to preserve the business's reputation and under-promising to over-deliver.
The episode also touches on dealing with corporate customers who delay payments, strategies for COD businesses, and the concept of potentially 'firing' customers who consistently fail to pay on time.
00:00 Introduction to The Hustle Podcast
00:31 Navigating customer dissatisfaction and expectation management
02:45 The COD conundrum: ensuring prompt payment
06:01 Streamlining invoicing and payment processes
07:16 Dealing with corporate customers and late payments
09:31 Wrapping up and staying motivated
