From Reactive to Predictive: Using AI Models in D365 CE for Proactive Customer Support

Loading player...
This blog explores how Dynamics 365 Customer Engagement (D365 CE) and AI are transforming customer support from reactive to predictive—enabling businesses to anticipate issues, reduce churn, and build stronger customer relationships through data-driven insights and automation.
22 May 3AM English South Africa Technology · Business

Other recent episodes

How to Deploy EDR for Ransomware Protection: A 7-Step Guide

Ransomware is evolving faster than traditional antivirus can keep up — and one wrong click can halt your business. This guide shows how Endpoint Detection and Response (EDR) stops ransomware in its tracks. Learn what EDR is, why it’s essential, and follow a clear 7-step roadmap to plan, deploy, and…
11 Sep 1AM 3 min

Hybrid cloud disaster recovery: Essential strategies

Discover how hybrid cloud disaster recovery can protect your business from downtime, data loss, and cyberattacks. Learn why traditional DR tools fall short, explore the key benefits and components of a hybrid strategy, and see how Acronis Cyber Protect Cloud delivers unified backup, cybersecurity, and rapid recovery across on-premises and…
11 Sep 1AM 3 min