Old Mutual Old Mutual Corporate Podcast

Meeting Customer Needs in the Digital Age

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Get the latest news and updates from Old Mutual. Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
Chapters
  • 00:24 Introduction: The role of technology in financial services
  • 02:27 The challenge of data dependency in South Africa
  • 03:18 How do we penetrate markets where potential customers are not technologically included?
  • 04:54 The importance of education in this space
  • 05:50 Managing the costs of financial education for an organisation like Old Mutual
  • 07:22 The technological infrastructure needed to create a stable lending environment
  • 09:33 How data helps organisations understand customers better
  • 11:10 With cybercrime being prevalent, how do we create a safer environment?
  • 12:08 The ongoing need to upgrade cybersecurity measures
  • 14:47 The role of regulation in cybersecurity
  • 15:40 How has the POPI Act helped?
  • 16:51 How Old Mutual manages customers’ personal information
  • 18:07 What are the biggest concerns in this sector?
  • 20:50 The importance of financial inclusion
  • 24:02 How does a financial institution like Old Mutual keep up with technology?
  • 26:08 The pressure to move quickly as technology evolves
  • 28:11 Closing
27 Oct 2021 English South Africa Business

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